At Lajelia.com, our primary focus is on delivering exceptional products and ensuring an enjoyable shopping experience for our customers. Our Return and Exchange Policies are designed to assist customers with various return or exchange scenarios.
We aim for you to feel comfortable and confident while shopping at Lajelia. If, for any reason, you are not completely satisfied with your order, please reach out to us within 30 days from the delivery date. We are committed to providing excellent service and are always here to assist you.
Order Cancellation:
If you wish to cancel your order, please reach out to us at [email protected], providing your order number and stating the reason for cancellation.
a. Orders cancelled within 24 hours of purchase but not yet shipped will be eligible for a full refund.
b. We cannot accept order cancellation requests for shipped orders. In such cases, please initiate a return after receiving the package.
c. Typically, refunds are processed within 5 to 15 business days. If you haven't received a refund within 30 days, please contact us via email for further assistance.
Return & Exchange Conditions
1. Items returned without authorization will not be accepted.
2. The time frame for return & exchange must not exceed 30 days from when the original order was received.
3. Please ensure all items are returned in their original condition (unworn, unwashed, unaltered, and undamaged) with the original tags attached.
4. When returning or exchanging items, customers must use a shipping method that provides tracking. Returns or exchanges without tracking will not be processed.
Return Process:
1. Email our Customer Service at [email protected] within 30 days of receiving your order. Please include an explanation and photographs stating the reason for your return. Returns without prior approval from our Customer Service may be refused.
2. Upon receiving a reply from [email protected], your return request has been approved. Please promptly return the dress to us using the provided address. Include the following information with the package: Order Number, Email, and Full Name. This information is crucial for us to identify your package. Refunds cannot be arranged without this information.
3. All returned products will be thoroughly checked. We will process the refund once we confirm the condition of the items. Once the refund has been processed and you have been notified via email, it typically takes 5-15 business days for the funds to return to your account, depending on your bank or payment service. We reserve the right to withhold the refund if items are returned in unacceptable condition. (If you do not receive your refund within 15 days, please contact us via email.)
Note:
1. For return instructions and the return center address, please contact our Customer Care team at [email protected].
2. We do not accept returned items that are sent back directly without prior notification. Please refrain from returning the package directly to the address listed on our website or on the package itself. Returned packages lacking an authorized return address from our customer service representatives will not be eligible for a refund.
3. We reserve the right to reject returns from customers who fail to provide clear photographic evidence or a detailed description of the issue. Additionally, if we are unable to reach you via email, we may be unable to process your return or exchange.
4. The Buyer is responsible for the return shipping cost.
5. When shipping your return to us, please retain your shipping receipt and tracking information. We are not responsible for returned goods that are incorrectly shipped, damaged, or lost during transit.
6. Lajelia eGift Cards orders cannot be returned, refunded or exchanged.
7. Final Sale items cannot be returned, refunded or exchanged.
Contact US
Please feel free to contact us with any questions.
Email: [email protected]
