Orders are prepared and shipped from Monday to Friday. The majority of orders are dispatched within 48 hours of the order date. Orders made on weekends and specific holidays are typically processed within the next 2 business days.
In cases where we encounter challenges processing your order due to inaccurate or incomplete payment information, there might be an additional delay of 2 business days. If an order includes item(s) that are out of stock, it may take an extra 5 business days to process and ship.
Please notice:
Please notice that Lajelia holds no responsibility for lost or stolen packages. We recommend reaching out to the shipping carrier promptly to initiate a claim if your package is missing.
- Overall Delivery Time = Order Processing Time + Shipping Time.
Processing Time: 1 - 2 days to prepare the order.
Shipping Time: 3-7 days for expedited shipping and 7-15 days for standard shipping.
The specified shipping timeframe pertains to business days exclusively. During major holidays, there may be an uptick in airport freight, potentially causing transportation delays. If you need your order urgently, please contact us in advance and provide the required date. We will do our best to prioritize your request for prompt delivery.
Before dispatching your order, we meticulously process and subject all items to strict quality control tests. Consequently, the total delivery time may vary from the individual shipping time.
Shipping Time & Charges
The package typically takes about 5-15 working days to reach your destination from our factories. The exact shipping time depends on the standard of the chosen shipping company (UPS, DHL, TNT, FedEx, etc.) and the shipping method you have selected.
Shipping time and shipping fees depends on the shipping method you selected.
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Standard Shipping (7-15 business days): The Standard shipping fee starts from $9.99.
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Express Shipping (3-7 business days): The Express shipping fee starts from $22.99.
Please note that it may take a few days after order shipment for the tracking number to become active on the courier's system. If the information is not available immediately, kindly check again later. Rest assured that the estimated shipping time remains valid, irrespective of tracking site updates.
Shipping Notice:
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Please note that the shipping time is estimated and begins from the date of shipping, not the order date. External factors such as flight arrangements and weather conditions may affect the actual delivery date.
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During major holidays, there may be an increase in airport freight, leading to transportation delays.
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If your shipping address is in a rural area, you may need to collect your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. Your patience is appreciated.
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When placing an order, carefully review your personal information (shipping address, phone number, email) to avoid any issues or delays with your order.
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Shipping time may be extended due to factors like an invalid address, customs clearance procedures, or other reasons.
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If you encounter any of the following issues: a. Your package has not been delivered within the specified time. b. The tracking information indicates delivery, but you have not received the package. c. Your package is missing items or contains incorrect items. Please contact customer service promptly so that we can address these issues accordingly.
Tracking Your Order
Once your item is shipped out, you will receive an email with the express company, tracking number and estimated arrival date. You can track the parcel in the express company's website.
You can check the status of your order by logging into lajelia.com "My Account". Click "My Orders" to view the status of your order and/or get a tracking number. You can aslo track your order through https://www.lajelia.com/sales/guest/form/.
Contact Information
If you have any questions, please contact our customer service team at [email protected].
